Dental Office Manager

Smile Brands•Jacksonville, IL

About The Position

As a Dental Office Manager at Smile Brands, you will lead the day-to-day operations of a dental practice, support team performance, and partner with the doctor and clinical team to create a positive, productive environment and an exceptional patient experience. The role calls for a people-focused, accountable leader motivated by results who can bring a team together and keep a busy practice moving forward. The schedule is Monday through Thursday, 7:45 a.m.–5:15 p.m., and Friday, 7:45 a.m.–1:15 p.m. Compensation is $55,000–$60,000 per year. Benefits are determined by employment status and hours worked and include paid time off, health, dental and vision coverage, a health savings account, telemedicine, flexible spending accounts, life and disability insurance, employee discounts, pet insurance, and a 401(k) plan. Smile Brands supports more than 650 affiliated dental practices across 28 states. This position is associated with the affiliated dental office listed at the top of the job posting on the company career site. Smile Brands and its affiliates are equal opportunity employers and are committed to an inclusive workplace. Accommodation requests related to a disability can be sent to [email protected].

Requirements

Experience leading, coaching, or developing a team.
Knowledge of dental terminology and the day-to-day operations of a dental practice.
Strong communication and interpersonal skills.
A patient-first mindset and commitment to creating an exceptional experience.
Ability to prioritize, solve problems, and make decisions in a fast-paced environment.
Strong organizational skills and attention to detail.
Comfort working with practice performance, scheduling, and financial metrics.
A positive, collaborative leadership style.

Nice To Haves

At least 1 year of experience managing or leading a dental office is preferred.

Responsibilities

Lead the day-to-day operations of the dental practice to support efficient operations and an exceptional patient experience.
Partner with the dentist and clinical team to support practice goals, patient care, and practice growth.
Lead, coach, and develop the office team, fostering collaboration, accountability, and engagement.
Oversee patient scheduling and help ensure the practice operates at its full potential.
Monitor practice performance, including production, collections, and accounts receivable, and identify opportunities for improvement.
Manage office expenses, supplies, and operational resources.
Support recruiting, onboarding, training, and retention of team members.
Create a welcoming environment for patients and address concerns quickly and professionally.
Ensure the practice follows company policies, regulatory requirements, and applicable dental compliance standards.
Monitor equipment and facility needs and coordinate maintenance when necessary.
Identify opportunities to improve the patient and team experience and put ideas into action.