Dental Office Manager

Aspen Dental•Quakertown, PA

6d•$50,000 - $55,000

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and helps create lasting impressions while building trust and loyalty with patients. The role includes a ten-week training program covering business and leadership knowledge. The manager provides patient service, leads and develops office staff, consults with patients on treatment options provided by the clinical team, verifies insurance payment and collections, reviews business results, manages profit and loss, supports business goals, and leads daily team huddles.

Requirements

Minimum of one year of managing a team of direct reports.
High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Nice To Haves

College degree.
People-centric leadership that motivates and inspires others.

Responsibilities

Provide superior patient service with compassion and care, in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high quality of care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and develop strategies to increase profitability.
Prepare and lead daily huddles with the team to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.