Dental Office Manager

Aspen Dental•Pickerington, OH

3d•$53,000 - $57,000

About The Position

The Dental Office Manager, referred to at Aspen Dental as an Operations Manager, leads office operations in support of the doctors, helping create lasting impressions and build patient trust and loyalty. The role includes a ten-week training program focused on business and leadership knowledge to support success and growth within the organization. The manager provides patient service, leads and develops office staff, supports treatment and payment discussions, and manages business performance and profitability.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
People-centric leadership skills, including the ability to motivate and inspire others.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on using data.

Nice To Haves

College degree.

Responsibilities

Provide superior patient service with compassion and care, following patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high quality of care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and develop strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.