Dental Office Manager

Aspen Dental•Macon, GA

15d•$53,000 - $60,000

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and helps create positive patient experiences and build trust and loyalty. The role includes a ten-week training program focused on business and leadership knowledge. The manager provides patient service, oversees office staff, discusses treatment and payment matters with patients, monitors business performance, and leads daily team huddles. Aspen Dental-branded practices are independently owned and operated by licensed dentists and receive non-clinical business support from Aspen Dental Management, Inc.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Nice To Haves

College degree.
People-centered leadership that motivates and inspires others.

Responsibilities

Lead office operations in support of the doctors.
Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verify insurance payment, and support collection while ensuring high quality of care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and develop strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.