Dental Office Manager

Aspen Dental Management•Rowlett, TX

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and helps create lasting impressions while building patient trust and loyalty. The role includes a ten-week training program focused on business and leadership knowledge to support success and growth within the organization. The manager oversees staff, supports patient service and treatment discussions, and manages business performance.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of all ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.
A people-centric leadership approach that motivates and inspires others.

Nice To Haves

College degree.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verify insurance payment, and ensure collection while supporting high-quality care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and create strategies to increase profitability.
Prepare and lead daily team huddles to align expectations and optimize patient experience and business performance.
Perform additional tasks as required.