Dental Office Manager

Aspen Dental•Livonia, MI

22d•$70,000 - $75,000

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and helps create positive patient experiences while building trust and loyalty. The role includes participating in an extensive ten-week training program focused on business and leadership knowledge to support success and growth within the organization. Aspen Dental describes its practices as independently owned and operated by licensed dentists, with non-clinical business support provided by Aspen Dental Management, Inc.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
People-centric leadership ability, including motivating and inspiring others.
Strong communication and interpersonal skills, with the ability to build rapport with patients of varied ages and backgrounds.
Analytical thinking and an emphasis on leveraging data.

Nice To Haves

College degree preferred.

Responsibilities

Provide superior patient service with compassion and care, following patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients about treatment options provided by the clinical team, verify insurance payments, and support collections while ensuring high-quality care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and create strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.