Dental Office Manager

Aspen Dental•Orlando, FL

20d•$55,000 - $65,000

About The Position

The Dental Office Manager, called an Operations Manager at Aspen Dental, leads office operations in support of the doctors and helps create positive patient experiences and build trust and loyalty. The role includes a ten-week training program covering business and leadership knowledge. The manager supports patient care and office performance while hiring, developing, managing, and retaining staff, consulting with patients about treatment options, and overseeing business results and profitability.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds.
Demonstrated analytical thinking and an emphasis on leveraging data.

Nice To Haves

Minimum of one year managing a team of direct reports.
College degree preferred.
People-centric leadership ability, including motivating and inspiring others.

Responsibilities

Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients on treatment options provided by the clinical team, verifying insurance payment and collection while ensuring high quality of care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and create strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.