Dental Office Manager

Affordable Dentures & Implants • West Palm Beach, FL

7d

About The Position

The Office Manager oversees the daily operations of an Affordable Dentures & Implants dental office, providing leadership, guidance, and support to the dental team while helping ensure efficient operations and an exceptional patient experience. The role includes supervising the on-site dental laboratory and front- and back-office staff; coordinating scheduling, patient flow, staffing, and treatment follow-up; and maintaining compliance with healthcare regulations and office policies. The Office Manager works with patients to explain treatment options, insurance benefits, payment arrangements, and financing, and addresses concerns with empathy. The position also supports marketing and community outreach, monitors practice performance and business goals, and promotes an accountable, team-oriented environment focused on patient care and affordability. The organization’s mission is to make dentures and dental implant solutions more accessible and affordable so patients can restore their smiles, confidence, and quality of life.

Requirements

• High school diploma or equivalent required.
• Strong leadership, interpersonal, organizational, and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to motivate, coach, and manage a team in a fast-paced healthcare environment.
• Strong computer skills and ability to learn and use dental practice management software.
• Strong marketing, sales, and business development skills.
• Excellent customer service and conflict-resolution abilities.
• Competitive spirit, entrepreneurial mindset, and strong desire to achieve business goals.
• Ability to analyze office performance, identify opportunities, and implement improvement strategies.
• Ability to balance patient needs with business and operational objectives.

Nice To Haves

• College degree preferred.
• 1–3 years of supervisory or management experience preferred.
• Previous dental office management or healthcare management experience is a plus.
• Experience in treatment coordination, patient financing, or dental case acceptance preferred.
• Familiarity with dental office procedures, terminology, and treatment coordination is helpful.
• Proven ability to improve treatment plan acceptance, increase production, and drive practice growth is preferred.

Responsibilities

• Oversee daily dental office operations and maintain systems, processes, and protocols that support efficient operations and patient care.
• Supervise the on-site dental laboratory, including work quality, production, workflow, equipment maintenance, and cleanliness.
• Manage and supervise front-office and back-office team members, supporting productivity, accountability, and patient service.
• Oversee patient scheduling, appointment coordination, patient flow, and daily office operations.
• Ensure compliance with applicable healthcare regulations, including OSHA and HIPAA, as well as patient-record, documentation, and other legal requirements.
• Recruit, train, develop, motivate, and retain team members.
• Build and maintain positive working relationships with the dentist, laboratory team, and office personnel.
• Manage employee schedules and staffing levels to meet daily production and operational goals.
• Identify and implement opportunities to improve efficiency, patient satisfaction, team performance, and practice growth.
• Monitor office performance, productivity, and revenue goals and implement strategies to meet or exceed business objectives.
• Coordinate treatment planning and follow-up to help patients understand and complete doctor-recommended treatment.
• Work with patients to address barriers to treatment acceptance, including financial concerns and scheduling challenges.
• Educate patients about treatment options, insurance benefits, payment arrangements, and third-party financing options.
• Provide compassionate, professional, and informative service throughout the patient experience.
• Address and resolve patient concerns and complaints promptly, professionally, and empathetically.
• Support marketing and community outreach initiatives to increase awareness of affordable denture and dental implant services.
• Promote a positive, team-oriented environment focused on patient care, affordability, and operational excellence.
• Perform other duties as assigned.
• Maintain a positive, productive, and accountable office environment and support established monthly revenue and production goals.
• Improve scheduling efficiency and reduce missed appointments; support treatment acceptance and patient retention.
• Maintain patient-satisfaction standards, proper staffing and team development, and compliance with office policies and healthcare regulations.
• Promote affordable denture and dental implant solutions in the community to help grow the practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED