Dental Office Manager

Seguin • Seguin, TX

3d • Onsite

About The Position

The Dental Office Manager leads daily operations at an established, two-provider dental practice in Seguin, Texas. The role is responsible for developing and holding the team accountable, establishing consistent communication and operational processes, optimizing schedules, and balancing exceptional patient experiences with strong business performance. The manager monitors practice KPIs and implements plans to improve production, collections, schedule utilization, patient satisfaction, compliance, and team performance. The position also oversees insurance, claims, accounts receivable, billing, and financial workflows, and helps ensure adherence to office policies and applicable regulatory requirements. The role is based in a professional office environment and uses standard office equipment. Duties may evolve to meet organizational needs; additional duties may be assigned by the Regional Manager, VP of Operations, or COO.

Requirements

• Previous experience as a Dental Office Manager or in a comparable dental leadership role.
• Strong understanding of general dental office operations, preferably in a multi-provider practice.
• Experience with PPO insurance workflows and fee-for-service patient models.
• Demonstrated ability to lead, coach, train, and hold employees accountable.
• Strong understanding of dental practice KPIs, production, collections, and schedule management.
• Excellent communication, organizational, and problem-solving skills.
• Ability to identify operational weaknesses and implement solutions.
• Confidence managing difficult conversations and driving accountability.
• Proactive, hands-on leadership style with a strong sense of ownership.
• At least one year of business or managerial experience, or an equivalent combination of education, training, and experience.
• Ability to occasionally lift office supplies up to 20 pounds and to stand, walk, and perform tasks requiring manual dexterity throughout the workday.

Nice To Haves

• College degree in business or a related field.
• Experience in a multi-provider dental practice.

Responsibilities

• Lead, motivate, and hold the team accountable to established performance expectations.
• Establish consistent communication, regular team meetings, and clear daily priorities.
• Train, coach, and develop team members; address performance concerns and promote engagement, retention, and ownership.
• Oversee daily practice operations and coordination between clinical and administrative teams.
• Optimize provider schedules, monitor cancellations and no-shows, improve schedule utilization, and ensure appropriate staffing and workflow coverage.
• Maintain consistent operational processes and accountability across the office.
• Monitor practice KPIs, including production, collections, treatment acceptance, case follow-up, schedule utilization, provider productivity, patient satisfaction, online reviews, staff retention, and team performance.
• Identify opportunities for improvement and develop actionable plans to achieve practice goals.
• Oversee insurance verification, claims management, accounts receivable, patient billing, and financial arrangements.
• Ensure effective PPO and fee-for-service administrative workflows.
• Ensure patients receive a consistent, exceptional experience from scheduling through checkout and handle escalated concerns professionally.
• Oversee adherence to office policies, procedures, and applicable regulatory requirements, including OSHA and HIPAA standards.
• Maintain accurate documentation and ensure the office is organized, efficient, and prepared for daily operations.
• Perform other duties as assigned by the Regional Manager, VP of Operations, and/or COO.

Benefits

• Monthly performance-based bonus opportunities tied to practice KPIs.
• Weekends off.
• Opportunity to take ownership of practice operations and influence team culture and practice success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed