Dental Office Manager

Aspen Dental•Columbia, SC

14d•$62,000 - $65,000

About The Position

At Aspen Dental, the Dental Office Manager—called an Operations Manager within the organization—leads office operations in support of the doctors, helping create lasting impressions and build trust and loyalty with patients. The role includes a ten-week training program covering business and leadership knowledge to support success and growth. Aspen Dental-branded practices are independently owned and operated by licensed dentists, and receive non-clinical business support from Aspen Dental Management, Inc. Benefits and conditions may vary by independently owned and operated location; limitations apply.

Requirements

At least one year of experience managing a team of direct reports.
High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build rapport with patients of varied ages and backgrounds.
Demonstrated analytical thinking and an emphasis on leveraging data.
People-centered leadership that motivates and inspires others.

Nice To Haves

College degree preferred.

Responsibilities

Lead office operations in support of the doctors and help build patient trust and loyalty.
Provide superior patient service with compassion and care, following patient needs, company policies and procedures, government regulations, and dental board standards.
Hire, develop, manage, and retain office staff.
Consult with patients about treatment options provided by the clinical team, verify insurance payment, and support collections while ensuring high-quality care.
Review monthly business results, manage profit and loss, align the sales plan with business goals, and develop strategies to increase profitability.
Prepare and lead daily team huddles to set expectations and optimize patient experience and business performance.
Perform additional tasks as required.