Dental Office Manager

OMNI FAMILY HEALTH•Bakersfield, CA

22d•$72,434 - $90,543

About The Position

Under the supervision of the Dental Health Services Administrator, the Dental Office Manager provides leadership and operational oversight for Omni Family Health dental clinics in California’s Central Valley. The role manages all aspects of dental office operations across multiple clinics, including front- and back-office staff, patient services, financial processes, records, inventory, quality improvement, safety, and regulatory compliance. The manager may provide direct administrative or dental back-office support as needed, travels among clinic locations and events, and works with corporate departments, community partners, and senior leadership.

Requirements

High school diploma or GED certificate.
Five years of experience in the dental field as a dental assistant and/or dental front office clerk, including two years in a management position.
Current and valid CPR certification.
Eight-hour Infection Control certification.
Completion of a radiation safety course.
Familiarity with dental insurance codes, claims processing, dental software such as Dentrix or NextGen (or similar software), and billing.
Strong leadership, decision-making, employee motivation, and delegation skills.
Effective written and verbal communication, presentation, and listening skills.
Ability to build relationships, adapt, work collaboratively, and solicit feedback.
Knowledge of job duties and responsibilities and commitment to maintaining current job knowledge.
Ability to respect the confidentiality of personnel and patient information and relate to the public regardless of race, ethnicity, religion, age, sex, disability, or economic status.

Nice To Haves

Management experience in a Federally Qualified Health Center (FQHC) setting.
Bilingual in English and Spanish.

Responsibilities

Oversee day-to-day dental functions and patient services at multiple clinics.
Manage front- and back-office staff, including hiring, scheduling, training, coaching, performance reviews, onboarding, discipline, and termination.
Maintain efficient front-office operations, including patient processing, scheduling, appointment management, phone etiquette, and staff coordination; provide administrative support when needed.
Maintain efficient back-office operations, including exam-room sterilization and preparation, patient intake, dentist assistance, treatment administration, patient education, and technique demonstration; assist back-office staff when needed.
Manage billing and collections, insurance claims, the point-of-sale system, procedure coding, and budgeting.
Maintain accurate patient records and compliance with healthcare regulations; respond to subpoenas within the allotted time.
Manage inventory and order office supplies and dental materials; coordinate with Purchasing and vendors to ensure timely receipt of orders.
Evaluate customer service, handle patient complaints and concerns, and work toward resolutions.
Coordinate dental staff participation in community events with the Outreach Department and serve as a liaison for events in Omni service areas.
Work with the Quality Control team, review quality improvement reports, conduct registration audits and quality checks, and communicate results to senior leadership.
Ensure dental staff follow dental quality measures and quarterly quality improvement and quality assurance recommendations.
Periodically inspect and report on building and equipment conditions and make recommendations to senior leadership.
Oversee sterilization, infection control practices, and OSHA compliance at designated offices.
Prepare and analyze weekly, monthly, quarterly, and yearly reports; assess site operations and recommend improvement goals.
Attend internal and external meetings on behalf of the department and facilitate staff meetings.
Complete required training and participate in professional development activities as needed.
Ensure the team complies with applicable laws, regulations, policies, and procedures, and supports Omni’s mission, vision, core values, and customer service expectations.
Collaborate with corporate branches, divisions, and departments in accordance with Omni policies and procedures.
Travel to and work at various Omni clinic locations and events.
Maintain compliance with HIPAA requirements and applicable local, state, and federal regulations.
Participate in required quality assurance and quality improvement activities and organizational quality initiatives.
Learn and use applicable electronic health record and related systems, including NextGen, Practice Management System, and Quality Systems Inc., as required by job functions.
Participate in Patient Centered Medical Home activities and contribute to HRSA Operational Site Visit, Joint Commission, and other audit events.
Perform other duties and responsibilities as assigned.