Dental Office Manager

OMNI FAMILY HEALTH • Taft, CA

22d • $72,434 - $90,543

About The Position

Under the supervision of the Dental Health Services Administrator, the Dental Office Manager provides leadership and operational oversight for dental services across multiple Omni Family Health clinics in California’s Central Valley. The position is responsible for the effective operation of the dental offices, including management of front- and back-office staff, patient services and relations, financial operations, records, inventory, quality assurance, safety, and regulatory compliance. The manager may provide administrative or dental back-office support as needed, travels to various clinic locations and events, and represents the department at meetings and community events.

Requirements

• High school diploma or GED.
• Five years of dental-field experience as a dental assistant and/or dental front-office clerk, including two years in a management position.
• Current, valid CPR certification.
• Eight-hour Infection Control certification.
• Completion of a radiation safety course.
• Familiarity with dental insurance codes, claims processing, dental software such as Dentrix or NextGen, and billing.
• Ability to travel and work at various clinic locations and events.
• Ability to communicate effectively in writing and verbally, deliver presentations, and listen well.
• Ability to provide leadership, make decisions, motivate and encourage employees, define responsibilities, delegate, and build working relationships.
• Ability to respect confidentiality and relate to the public regardless of race, ethnicity, religion, age, sex, disability, or economic status.

Nice To Haves

• Management experience in a Federally Qualified Health Center (FQHC) setting.
• Bilingual proficiency in English and Spanish.

Responsibilities

• Oversee the day-to-day dental functions and patient services at multiple clinics.
• Manage front- and back-office staff, including hiring, scheduling, training and development, coaching, performance reviews, onboarding, discipline, and termination.
• Ensure efficient front-office operations, including patient processing, scheduling, appointment management, phone etiquette, and staff coordination; provide administrative support as needed.
• Ensure efficient back-office operations, including exam-room sterilization and preparation, patient intake, assisting dentists, treatment administration, patient education, and technique demonstration; assist back-office staff as needed.
• Manage billing, collections, insurance claims, the Point of Sale system, procedure coding, and budgeting.
• Maintain accurate patient records, comply with healthcare regulations, and respond to subpoenas within required timeframes.
• Manage inventory and order office supplies and dental materials; coordinate with Purchasing and vendors to ensure timely delivery.
• Evaluate customer service, handle patient complaints and concerns, and work toward resolutions.
• Coordinate dental staff participation in community events with the Outreach Department.
• Work with the Quality Control team, review QI reports, conduct registration audits and QI checks, and communicate results to senior leadership.
• Ensure dental staff comply with quality measures and follow quarterly QI/QA recommendations.
• Periodically inspect and report on building and equipment conditions and provide suggestions or proposals to senior leadership.
• Oversee sterilization, infection control, and OSHA compliance in designated offices.
• Generate and analyze weekly, monthly, quarterly, and annual reports and recommend operational improvement goals.
• Attend internal and external meetings, represent the department, and facilitate staff meetings.
• Complete required training and participate in professional development opportunities.
• Ensure adherence to applicable laws, regulations, policies, and procedures, and support the organization’s mission, vision, and core values.
• Collaborate with corporate branches, divisions, and departments.
• Maintain knowledge of and compliance with HIPAA requirements and other local, state, and federal regulations.
• Participate in QA/QI initiatives, Patient Centered Medical Home activities, and required HRSA, Joint Commission, and other audits.
• Learn and use applicable electronic health record and related systems, including NextGen, PMS, and QSI.
• Travel to and work at various clinic locations and events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED