Dental Insurance & Scheduling Coordinator Norco CA

Cb•Norco, CA

14h•Onsite

About The Position

Dental Lyfe Studio – Your Dental Home is seeking an experienced and patient-focused Front-Office Dental Insurance & Scheduling Coordinator to join our growing multi-specialty private practice in Norco, CA. This position serves as a critical link between our patients, clinical team, and administrative operations. The ideal candidate is experienced in dental insurance verification, scheduling, treatment coordination, and patient communication, with a strong understanding of how efficient scheduling and accurate insurance information contribute to exceptional patient care. Our office utilizes CareStack as our practice management system and works closely with CareRevenue for revenue cycle management. Candidates with experience in CareStack, Denticon, Dentrix, Eaglesoft, Open Dental, or similar dental software are highly valued. We are seeking someone who is organized, proactive, accountable, and comfortable managing multiple priorities in a fast-paced dental environment. This role offers the opportunity to become an integral part of a growing private practice committed to Experience, Integrity, and Excellence.

Requirements

Minimum 1–2 years of dental front office experience preferred
Experience with dental insurance verification, treatment estimates, and scheduling preferred
Experience with CareStack, Denticon, Dentrix, Eaglesoft, Open Dental, or similar dental software preferred
Bilingual Spanish preferred but not required
Strong communication, organizational, and customer service skills
Ability to multitask and remain professional in a fast-paced environment
Positive attitude, reliability, and team-player mindset

Responsibilities

Verify PPO and Medi-Cal insurance benefits and maintain accurate patient insurance information
Prepare insurance estimates and explain benefits, limitations, and financial responsibilities to patients
Schedule, confirm, and optimize doctor and hygiene schedules to maximize patient access and office efficiency
Maintain short-call, unscheduled treatment, and reactivation lists to help fill schedule openings
Answer incoming calls, texts, emails, and patient inquiries professionally and efficiently
Present treatment recommendations and assist patients with scheduling recommended care
Coordinate referrals and follow up on pending treatment opportunities
Support patient financing options including Cherry, Sunbit, CareCredit, and in-office membership plans
Maintain accurate documentation and communication within CareStack
Coordinate with doctors, hygienists, assistants, and management to ensure smooth patient flow
Assist with insurance-related documentation, claim attachments, narratives, and requests as needed
Support CareRevenue and management with insurance workflow follow-up when necessary
Adhere to HIPAA, OSHA, and office protocols