Dental Front Desk Representative

Neighborhood Health•Arlington, VA

19d•$19 - $22

About The Position

The Dental Front Desk Representative serves patients by greeting them, helping with appointment needs, maintaining records and accounts, and promoting Neighborhood Health services. The role works under the supervision of the Dental Front Desk Lead and requires a sincere dedication to Neighborhood Health’s philosophy and mission. The representative handles patient registration, demographic updates, eligibility and insurance verification, payment collection, appointment reminders, and customer service concerns. The position supports patient flow by coordinating with dentists and dental assistants, maintaining organized front-desk areas and records, and following organizational policies and HIPAA requirements. Dental-specific work includes keeping dental records and billing information current, checking in new patients, managing routing slips and treatment records, reviewing dental claims, following up on referrals, and preparing monthly Ryan White program reports. The role may involve rotating among locations and working evenings or weekends when needed.

Requirements

High school diploma or GED.
At least 2 years of experience in the medical field answering phones, setting appointments, and handling patient questions and/or complaints.
Ability to relate to patients, with familiarity with medical terminology and triage procedures.
Demonstrated ability to build and maintain good customer rapport.
Excellent interpersonal communication skills and ability to work effectively with a diverse workforce and client base.
Experience with information technology, electronic health records, medical records, and dental records.
Experience working with culturally diverse populations and underserved populations.
Knowledge of the local health care environment.
Ability to work on weekends or evenings if needed.
Ability to rotate between different locations and work under minimal supervision.

Nice To Haves

Ability to speak, read, and write in English or Spanish.

Responsibilities

Greet patients, families, and visitors courteously and professionally.
Use the Electronic Medical Record (EMR) to register new patients and update existing patient demographic, personal, and financial information.
Verify patient eligibility and insurance coverage before visits.
Verify payment methods and collect copayments, deductibles, and outstanding balances according to established procedures; issue receipts.
Provide customer service, resolve patient concerns, and refer complaints to designated personnel when appropriate.
Call patients with appointment reminders, advise them of outstanding balances, and remind them that dental appointments are prepaid.
Coordinate with dentists and dental assistants to support smooth patient flow and reduce waiting time.
Keep patient waiting areas, office files, and front-desk areas neat and organized.
Attend scheduled staff meetings and other meetings as needed.
Follow Neighborhood Health policies and procedures and comply with HIPAA.
Verify that dental program files match the EMR and that the correct billing type is assigned.
Complete new-patient check-in, including health history and registration forms, scanning documents into the dental record, and identifying the assigned dental chart type on the patient account.
Manage routing slips and verify completed treatment against the Electronic Dental record for start- and end-of-day reporting.
Verify dental claims are completed correctly before HL7 checkout procedures.
Maintain records and follow up on referrals for patients requiring specialized treatment.
Complete monthly reports for the Ryan White program.
Assist with developing, coordinating, and recommending workflow improvements.
Take on project lead roles and support ad hoc departmental needs as assigned.
Rotate between different locations and work with minimal supervision.
Perform additional duties and responsibilities as assigned.