Dental Front Desk Receptionist - Advanced Practice

Axess Family Services, Inc.•Middlefield Village, OH

1d•$16 - $19•Onsite

About The Position

This role coordinates dental clinic appointments, provides reception services for patients, maintains patient charts, assists the Director of Advanced Dentistry in business performance, and represents the clinic in all patient interactions. The position requires exemplary customer service and involves handling administrative and clinical paperwork as assigned. Occasional travel may be required.

Requirements

High School diploma required.
Able to use multi-line telephone system.
Knowledge and demonstration of eligibility and enrollment requirements; knowledge of qualified health plan options.
Knowledge of HIPAA policy to assure patient privacy.
Compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures.

Nice To Haves

Bachelor’s degree in a human service field or equivalent experience preferred.
One to three years of experience working with underserved and vulnerable populations preferred.

Responsibilities

Provides exemplary customer service.
Answers incoming calls, schedules appointments, transfers calls to appropriate department, completes a virtual “Telephone Encounter” in current operating system and assigns to appropriate staff.
Schedules patients accordingly in the current operating system. Consults with designated staff persons regarding walk-in patients.
Checks patients in and out in a timely manner.
Completes patient registration, including accurate data entry, insurance verification and/or assigning in-house Sliding Fee Scale, scanning all appropriate documents.
Collection of co-payments at time of service, understanding of payment arrangement policy and able to assign accordingly, daily reconciliation of funds collected.
Assists consumers in obtaining access to a single and streamlined application process (Federal portal) that will enable them to determine if they, or a family member, are eligible for enrollment under Medicaid or CHIP or if they are eligible for financial assistance for a qualified health plan offered through the Marketplace and, if so, facilitates the enrollment.
Provides information and assistance in a fair, accurate, and impartial manner that is culturally and linguistically appropriate to diverse communities and accessible to individuals with disabilities.
Handle all administrative and clinical paperwork as assigned by supervisor.
Occasional travel as needed.