Dental Front Desk Coordinator
About The Position
Resource Center has been serving the LGBTQIA+ and HIV/AIDS communities in Dallas-Fort Worth for 40 years. They have a rich history of advocacy and support, from grassroots efforts to witnessing major societal changes and opening the first LGBTQIA+-affirming senior housing in Dallas. The Front Desk Coordinator will support front desk duties and manage the daily flow of the dental clinic, working with assistants, providers, and other staff to ensure proper patient documentation. As the first point of contact, this role requires good judgment, the ability to remain calm in crisis situations, and efficient management of a busy waiting room.
Requirements
- High School Diploma or Equivalent required
- Bilingual Spanish required, including reading and writing
- Ability to work effectively in eClinicalWorks
- Proficient experience with Microsoft computer applications
- Strong organizational, communication, and follow-up skills
- Ability to work cooperatively and respectfully with diverse staff, patients, and volunteers
- Ability to receive and apply constructive feedback
Nice To Haves
- Experience in dental office preferred
- Experience translating medical terminology
- Experience in customer service, general office, or related fields preferred
Responsibilities
- Respond to patient questions or concerns according to agency and clinic policies
- Manage sensitive patient information in accordance with HIPPA laws
- Ensure Ryan White and insured patients have active services prior to their appointment
- Perform patient check-in and ensure information necessary for patients to receive services is complete and in compliance with clinic and regulatory policies
- Perform patient check-out and schedule next appointment
- Answer multi-line phone system and reply or route accordingly
- Assist clients, front office, and medical team as needed
- Maintain a good working knowledge of Resource Center programs and contacts
- Maintain notes of patient conversations in the electronic Telehealth record
- Manage building maintenance requests
- Participate in the upkeep of the Clinic
- Establish clinic open/close procedures and enforce clinic entry/exit protocol
- Assist with patient/client appointment communication, confirmation, and eligibility
- Ability to deal calmly and effectively with people in stressful situations
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
