Dental Front Desk Coordinator
About The Position
Advance Dental Center is hiring a full-time Dental Front Desk Coordinator at its St. Matthews location. The coordinator serves as the first point of contact for patients and connects patients with the back-office team. The role handles scheduling, insurance verification, treatment-plan discussions, and payment workflows, helping create a welcoming experience and support ongoing patient relationships. The position reports to the Office Manager. The coordinator greets patients, manages communications and appointment scheduling, maintains patient profiles in Open Dental, reviews treatment plans and insurance estimates with patients, verifies insurance benefits, collects copays, presents the Dental Saver Discount Plan, prepares end-of-day reports, ensures required documentation is on file, and keeps the reception area clean and welcoming. The role requires a high school diploma or equivalent, strong communication and computer skills, HIPAA awareness, organization, and a patient-first, team-oriented approach. Previous dental front-office experience is strongly preferred. The listed pay range is $17–$20 per hour, with a monthly bonus program.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Comfort multitasking in a fast-paced environment.
- Strong computer skills.
- HIPAA awareness and commitment to patient confidentiality.
- Organized, self-directed, and team-oriented approach.
- Warm, patient-first attitude.
Nice To Haves
- Previous dental front-office experience is strongly preferred.
- Open Dental experience is a plus.
Responsibilities
- Warmly greet patients and build rapport as they arrive.
- Respond promptly to phone calls, voicemails, text messages, and emails.
- Check patients in and out for scheduled appointments.
- Verify upcoming appointments by phone, text, and email.
- Review the schedule daily to identify conversion opportunities, unconfirmed visits, outstanding balances, and signed treatment plans requiring follow-up.
- Build the schedule through proactive outreach by phone, text, and email.
- Maintain and update patient profiles in Open Dental.
- Explain treatment plans, estimated insurance coverage, and warranty options to patients.
- Verify dental insurance benefits and collect copays before appointments.
- Present the Dental Saver Discount Plan to uninsured patients.
- Pull end-of-day reports.
- Ensure required documentation is on file before every appointment.
- Keep reception and front-desk areas clean and welcoming.
Benefits
- Competitive hourly pay plus a monthly bonus program.
- Health and vision insurance.
- Free dental care for the employee and a family discount.
- 401(k) with company match.
- PTO for full-time team members and paid holidays.
- Continuing education, training, and a job-growth plan.
- Tuition discount with Sullivan University.
- Employee referral bonus.
- Employee recognition program.
- Philanthropy program rooted in the Louisville community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
