Dental Financial Coordinator (Canton & Ogdensburg, NY)

Community Health Center of the North Country • Canton, NY

8d • Onsite

About The Position

Community Health Center of the North Country is hiring a Dental Financial Coordinator to support its dental practices in Canton and Ogdensburg, New York. This is a 100% onsite role, with work split between both locations; it is not remote or hybrid.

The coordinator helps patients understand dental insurance benefits, treatment costs, financial responsibilities, and payment arrangements. The role works with patients, dental providers, and the revenue cycle team to address insurance requirements, track treatment plans, resolve financial issues, and help patients move forward with care. The successful candidate balances compassion and accuracy, keeps patient financial information organized and confidential, and serves as a resource to patients and staff.

The organization is a mission-driven nonprofit providing comprehensive, equitable, accessible, high-quality healthcare and human services to people of all income levels and people with individualized needs. The position pays $22.00–$25.00 per hour. Eligible full-time team members may receive the listed benefits, subject to eligibility requirements and plan provisions.

Requirements

• Associate's degree in healthcare, human services, or a related field.
• At least one year of experience working in a medical or dental office.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to handle sensitive patient and financial information professionally and confidentially.
• Proficiency with computers and Microsoft Office applications, including Excel.

Nice To Haves

• Experience with medical or dental billing and coding.
• Additional experience in healthcare, dental office operations, or customer service.
• Patience, dependability, comfort discussing financial matters, and commitment to a positive patient experience.

Responsibilities

• Explain dental insurance benefits, treatment costs, financial responsibilities, and available payment arrangements to patients.
• Verify insurance coverage, coordinate pre-authorizations, follow up with insurance companies, and ensure financial requirements are addressed before treatment.
• Coordinate scheduling, track treatment plans, and work with the dental team to help patients overcome barriers to care.
• Monitor claims, payment arrangements, and outstanding balances; work with the revenue cycle team to resolve issues and support timely reimbursement.
• Maintain accurate patient financial records, track authorizations, and identify opportunities to improve processes.
• Serve as a resource for patients and staff with questions about dental insurance, treatment estimates, and payment options.

Benefits

• Medical, dental, and vision coverage.
• Vacation, sick time, and paid holidays.
• Retirement savings opportunities.
• Structured work schedule in a professional healthcare environment.
• Opportunities to learn, develop skills, and grow within the organization.
• Meaningful work helping patients overcome barriers to care and improve oral health.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree