Dental Financial Coordinator (Canton & Ogdensburg, NY)
About The Position
Community Health Center of the North Country is seeking a Dental Financial Coordinator to support its dental practices in Canton and Ogdensburg, New York. This is a 100% onsite position, with the successful candidate splitting work time between both locations. The coordinator helps patients understand dental insurance benefits, treatment costs, financial responsibilities, and payment arrangements, while working with patients, dental providers, and the revenue cycle team to make the financial aspects of dental care smoother and less stressful. The role includes verifying coverage, coordinating pre-authorizations, following up with insurance companies, coordinating scheduling, tracking treatment plans, monitoring claims and balances, maintaining accurate patient financial records, and assisting with financial issues and process improvements. The coordinator also serves as a resource for patients and staff with questions about insurance, estimates, and payment options. Community Health Center of the North Country is a mission-driven nonprofit providing comprehensive, equitable, accessible, high-quality healthcare and human services. The organization values compassion, integrity, innovation, collaboration, and meaningful impact in its communities.
Requirements
- Associate's degree in healthcare, human services, or a related field.
- At least one year of experience working in a medical or dental office.
- Excellent communication, interpersonal, and active listening skills.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Ability to handle sensitive patient and financial information professionally and confidentially.
- Proficiency with computers and Microsoft Office applications, including Excel.
- Patient, dependable, comfortable discussing financial matters, and committed to making a positive difference in the patient experience.
Nice To Haves
- Experience with medical or dental billing and coding.
- Additional experience in healthcare, dental office operations, or customer service.
Responsibilities
- Explain dental insurance benefits, treatment costs, financial responsibilities, and available payment arrangements to patients.
- Verify insurance coverage, coordinate pre-authorizations, follow up with insurance companies, and help address financial requirements before treatment.
- Coordinate scheduling, track treatment plans, and work with the dental team to help patients overcome barriers to care.
- Monitor claims, payment arrangements, and outstanding balances, working with the revenue cycle team to resolve issues and support timely reimbursement.
- Maintain accurate patient financial records, track authorizations, and help identify opportunities to improve processes.
- Serve as a resource for patients and staff with questions about dental insurance, treatment estimates, and payment options.
Benefits
- Medical, dental, and vision coverage for eligible full-time team members.
- Vacation, sick time, and paid holidays.
- Retirement savings opportunities.
- Structured work schedule in a professional healthcare environment.
- Opportunities to learn, develop skills, and grow within the organization.
- Opportunity to help patients overcome barriers to care and improve their oral health.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
