Dental Appointment Scheduler, Pulaski

ConnextCare•Pulaski, NY

62d•$16 - $18

About The Position

The Dental Appointment Scheduler maintains the appointment schedule and schedules routine appointments to balance patient flow within the center. The role schedules appointments for center providers, helps patients coordinate appointments that meet their needs, and reviews scheduling history to support continuity of care. The scheduler follows scheduling guidelines and provider templates, adjusts provider schedules for time-off requests, prepares and sends appointment letters as needed, and confirms appointments with appropriate documentation in patient records. The position also reviews and returns patient voice messages, determines whether calls should be transferred to a nurse, provider, or referrals, and assists patients by addressing and de-escalating concerns as appropriate. It requires reviewing patient consents and forms to ensure HIPAA compliance before communicating information, coordinating with Medical Records staff on new patient packets, and documenting patient discussions in the practice management/electronic health record system. The scheduler participates in Patient Centered Medical Home initiatives as part of the Clinical Care Team and performs other duties requested by a supervisor or management.

Requirements

High school diploma or GED.
Willingness to accept direction from supervisors and providers.
Ability to work well and compassionately in stressful situations while maintaining a professional and courteous demeanor with patients and coworkers.
Verbal and written communication skills; familiarity with office applications is preferred.
Sound judgment and decision-making skills.
Compliance with the organization's code of conduct, safety rules, and company policies.
Ability to carry out responsibilities ethically, effectively, and professionally.
Ability to cooperate, work, and communicate with coworkers and supervisors.
Computer proficiency with Microsoft Suite and an electronic medical record system.
Strong awareness of confidentiality in all aspects of the position.

Nice To Haves

Familiarity with office applications.

Responsibilities

Schedule appointments for all center providers.
Determine whether patient calls should be transferred to an appropriate party, such as a nurse, provider, or referrals.
Review and return patient voice messages in a timely manner.
Assist patients and de-escalate concerns as appropriate.
Coordinate appointments that fit patients’ needs.
Review scheduling history to support continuity of care.
Follow scheduling guidelines and provider templates.
Adjust provider schedules according to time-off requests.
Prepare and send appointment letters to patients as needed.
Review patient consents and forms to ensure HIPAA compliance before communicating information.
Coordinate with Medical Records staff to facilitate new patient packets.
Confirm patient appointments and document them in patient records according to the No Show and Appointment Confirmation Policy.
Document discussions with patients in the practice management/electronic health record system as appropriate.
Participate in Patient Centered Medical Home initiatives as part of the Clinical Care Team.
Perform other duties and responsibilities requested by a supervisor or management.