Dental Administrator(Concierge)
About The Position
At Prime Time Dental, we believe every patient experience should feel welcoming, seamless, and personalized from the very first interaction. As a modern, patient-focused clinic in Vaughan, we’re committed to delivering exceptional care in an environment that feels warm, professional, and approachable. We’re looking for a Dental Administrator (Concierge) who thrives on creating outstanding patient experiences and keeping clinic operations running smoothly. This is more than a front desk role—you’ll be the face of the clinic and an essential part of how patients feel cared for and supported throughout their visit. If you enjoy connecting with people, staying organized in a fast-paced environment, and being part of a collaborative team, we’d love to meet you.
Requirements
- Minimum 1 year of experience in administration, reception, or customer service
- Communicates clearly, confidently, and professionally
- Thrives in a fast-paced, team-oriented environment
- Is highly organized with strong multitasking abilities
- Brings a calm, friendly, and patient-first approach to every interaction
- Works well independently while contributing positively to the team
- Is flexible and adaptable to changing schedules and clinic needs
Nice To Haves
- Experience in a dental or healthcare setting is considered a strong asset
- Experience with dental software such as ClearDent, Dentrix, or AbelDent is an asset
- IPAC certification is considered a bonus, but not required
Responsibilities
- Be the first point of contact for patients in person, over the phone, and via email
- Create a welcoming and professional experience for every patient interaction
- Coordinate and optimize the daily schedule, including managing last-minute changes
- Support patient communication, referrals, and coordination with external offices
- Explain treatment plans, insurance coverage, and payment options clearly and confidently
- Process patient and insurance billing while maintaining accurate records
- Follow up on outstanding accounts receivable as needed
- Maintain and update patient records within the clinic management system
- Support the clinical team to ensure efficient and seamless daily operations
Benefits
- Access to a growing network of clinics and opportunities within Passion Dental Group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
