Dental Administrator - Westlake Dental

dentalcorp•Lloydminster, SK

3d•Onsite

About The Position

Westlake Dental is seeking a Dental Administrator to join their team. This role is crucial in ensuring a smooth and positive patient experience from the moment they arrive. The Dental Administrator will optimize the daily appointment schedule, manage the recall system, handle patient communications, process referrals and correspondence, and manage patient records. Additionally, this role involves completing patient billing, processing payments, submitting insurance claims, and addressing fee inquiries. Westlake Dental is committed to providing individualized dental care using modern technology and innovative approaches, evidenced by their 4.9 Google reviews. They offer a wide range of services including general dentistry, cosmetic dentistry, and laser dentistry.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner