Delivery Lead

TEKsystems•Orlando, FL

11d•$50,000 - $90,000•Remote

About The Position

The Delivery Lead is a key role within TEKsystems Global Services (TGS), supporting the day-to-day execution of multiple customer engagements. The role partners with customers, consultants, engagement teams, and solutions teams to support processes and technologies that drive successful outcomes. The successful candidate is proactive, follows leadership guidance, collaborates effectively, and works independently with general supervision. This position is fully remote and supports customers and teams within the portfolio; limited travel may be required. The Delivery Lead understands customer expectations and technical requirements, manages customer requirements to support contract compliance and satisfaction, and builds supportive relationships with consultants. The role conducts regular checkpoints, documents and communicates processes, supports knowledge management and change control, manages engagement risks and scope in accordance with contract terms, consolidates portfolio status and budget information, supports time, expense, and invoicing processes, and facilitates issue resolution with timely communication to affected parties. The position requires strong communication, analysis, problem-solving, time-management, organization, collaboration, and people-management skills. Experience with project management fundamentals or acting as a Scrum Master, professional services agreements and change management, IT Managed Services, and project risk analysis and mitigation is relevant. A bachelor's degree in computer science or a related discipline and experience in an IT or professional services environment are preferred.

Requirements

1–3 years of related experience.
Excellent oral and written communication skills in English.
Analysis and problem-solving skills.
Time-management and organizational skills.
Collaboration skills.
People-management skills.
Experience with project management fundamentals or experience as an acting Scrum Master.
Exposure to professional services agreements, including the change management process.
Demonstrated project risk analysis and mitigation skills.

Nice To Haves

Bachelor's degree in computer science or a related discipline.
At least 1 year of experience in an IT or professional services environment.
Exposure to IT Managed Services, project management classes, or other IT certifications.

Responsibilities

Understand customer expectations and technical requirements for work to be delivered.
Manage customer requirements to support contract compliance and customer satisfaction.
Build strong relationships with consultants and ensure they feel supported and valued.
Conduct regular checkpoints with customers, engagement teams, and solutions teams.
Document and communicate processes and procedures to stakeholders.
Support knowledge management and change control processes.
Collaborate with team members to manage risk and engagement scope, and deliver according to contract terms.
Consolidate engagement status and budget information across portfolios.
Support internal processes for time, expenses, and invoicing.
Manage issues, facilitate resolution, and notify affected parties.
Build partnerships and collaborate with others to meet shared objectives.
Communicate clearly through appropriate modes to address the needs of different audiences.
Work proactively and independently with general supervision, following leadership guidance.

Benefits

Medical, dental, and vision coverage.
Critical illness, accident, and hospital coverage.
401(k) retirement plan, with pre-tax and Roth post-tax contributions available.
Life insurance, including voluntary life and AD&D for employees and dependents.
Short- and long-term disability coverage.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time off and leave, including PTO, vacation, or sick leave.
Additional earnings may be available through incentive programs such as annual bonuses or profit sharing.