Delivery Lead
About The Position
The Delivery Lead works in TEKsystems Global Services’ Capacity Services organization, supporting staffing business operations outside of sales and business development. The role is primarily responsible for overall account management and supervision of the team assembled to service an account. Responsibilities vary by account and may be further defined in the statement of work or by the Account Team at project start. The Delivery Lead communicates with contractors, candidates, customers, and internal partners; manages customer expectations and contract compliance; supports consultant relationships and issue resolution; and consolidates engagement status and budget information across portfolios. The position is permanent and fully onsite in Chino, California.
Requirements
- Bachelor’s degree in computer science or a related discipline.
- Excellent oral and written communication skills in English.
- Analysis and problem-solving skills.
- Time-management and organizational skills.
- Collaboration skills.
- People-management skills.
- Demonstrated project risk analysis and mitigation skills.
Nice To Haves
- Exposure to Agile methodologies such as Scrum, Kanban, SAFe, or XP.
- PMP certification.
- IAOP (Outsourcing Professional) certification.
- Scrum Master certification.
Responsibilities
- Understand customer expectations and technical requirements for the work to be delivered.
- Manage customer requirements to ensure contract compliance and customer satisfaction.
- Build strong relationships with consultants and ensure they feel supported and valued.
- Conduct regular checkpoints with customers, engagement teams, and solutions teams.
- Document and communicate processes and procedures to stakeholders, and support knowledge management and change control processes.
- Collaborate with team members to manage risk and engagement scope and deliver according to contract terms.
- Consolidate engagement status and budget information across portfolios and support time, expense, and invoicing processes.
- Manage issues, facilitate resolution, and notify affected parties.
- Screen contractors, including conducting interviews, to confirm they meet open-position qualifications.
- Manage the contractor workforce according to client-specific requirements and manage feedback in line with those requirements.
- Conduct regular service touchpoints with contractors.
- Serve as the interface between client managers, the local office when applicable, and contract employees; attend client production or staff meetings regularly.
- Drive customer relationships and saturation.
- Prepare client-specific reports as needed or required by the service agreement and meet with clients to discuss and review them.
- Oversee contractor attendance and overall performance.
- Maintain a professional work environment aligned with the client’s culture.
Benefits
- Medical, dental, and vision coverage.
- Critical illness, accident, and hospital coverage.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions.
- Life insurance, including voluntary life and AD&D coverage for employees and dependents.
- Short- and long-term disability coverage.
- Health Savings Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Paid time off, vacation, or sick leave.
- Additional earnings may be available through incentive programs such as annual bonuses or profit sharing.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
