Delivery Lead

TEKsystems•Orlando, FL

9d•$50,000 - $90,000•Onsite

About The Position

The Delivery Lead is a key role within TEKsystems Global Services (TGS), responsible for executing day-to-day activities in support of multiple customer engagements. The role collaborates with customers, consultants, engagement teams, and solutions teams to support processes and technologies that drive successful outcomes. The Delivery Lead is proactive, follows leadership guidance, and works independently with general supervision. The position is described as remote in the role overview, with limited travel potentially required; the posting later specifies that it is fully onsite in Orlando, Florida. The role includes understanding customer expectations and technical requirements, managing customer requirements for contract compliance and satisfaction, supporting consultants, coordinating checkpoints, documenting processes, consolidating engagement status and budget information, and resolving risks and issues. It also supports time, expense, invoicing, knowledge management, and change control processes. This is a permanent, full-time position. The listed annual pay range is $50,000–$90,000. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related considerations. Additional earnings may be available through incentive programs such as annual bonuses or profit sharing. Full-time internal employment benefits include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and paid time off, vacation, or sick leave.

Requirements

1–3 years of related experience.
Excellent oral and written communication skills in English.
Analysis and problem-solving skills.
Time management and organizational skills.
Collaboration skills.
People management skills.
Experience with project management fundamentals or experience serving as an acting Scrum Master.
Exposure to professional services agreements, including the change management process.
Demonstrated project risk analysis and mitigation skills.

Nice To Haves

Bachelor’s degree in computer science or a related discipline.
At least 1 year of experience in an IT environment or professional services environment.
Exposure to IT Managed Services, project management classes, and other IT certifications.

Responsibilities

Understand customer expectations and technical requirements for work to be delivered.
Manage customer requirements to ensure contract compliance and customer satisfaction.
Build strong relationships with consultants and ensure they feel supported and valued.
Conduct regular checkpoints with customers, engagement teams, and solutions teams.
Document and communicate processes and procedures to stakeholders; support knowledge management and change control.
Collaborate with team members to manage risk and engagement scope and deliver according to contract terms.
Consolidate engagement status and budget information across portfolios.
Support internal processes for time, expenses, and invoicing.
Manage issues, facilitate resolution, and notify affected parties.
Build relationships through open communication and service to others.
Collaborate and build partnerships to meet shared objectives.
Communicate effectively using appropriate modes for different audiences and their needs.
Build trust within the team and with clients.