Delivery Lead - Operations Transformation

AXIS (AXIS Capital) • Short Hills, NJ

3d • CA$100,000 - CA$135,000 • Hybrid

About The Position

The Delivery Lead – Operations Transformation is an outcome-oriented delivery leader accountable for ensuring AXIS Capital’s Global Operations Transformation delivers measurable business results. This multi-year program aims to modernize underwriting operations, simplify and standardize ways of working, embed AI and automation, and deliver sustainable operational efficiencies across businesses and regions. The role owns the integrated transformation outcome, including the benefits case, operating model change, and adoption.

Reporting to the Strategic Delivery Lead – COO, the Delivery Lead works directly with Operations leaders in North America, Global Markets, and Reinsurance to shape priorities, make commercially sound trade-offs, and integrate changes to process, organization, technology, data, and AI. The role connects investment decisions to operational and financial outcomes and is accountable for realized benefits.

The position leads the transformation agenda with Operations leaders; establishes and tracks benefit targets; implements operating model changes and adoption; aligns business and technology delivery; and provides outcome-focused governance and transparency. It partners with Finance, the Value Stream and Technology delivery organization, change management teams, Procurement, Risk, Compliance, Legal, and Internal Audit. The role is expected to deliver measurable benefits, sustain adoption, support timely decisions, direct investment toward high-value priorities, and help ensure transformation changes do not create material control issues or audit findings.

Requirements

• Bachelor’s degree required.
• 10+ years of experience leading business transformation, operational change, or benefits-driven programs, with substantial experience in insurance or reinsurance.
• Knowledge of insurance operations, ideally including underwriting operations, policy administration, and the operating realities of specialty insurance and reinsurance businesses.
• Proven track record delivering measurable business outcomes and benefits through complex, cross-functional transformations spanning operating model, process, and technology change.
• Strong commercial and financial acumen, including building and tracking benefits cases and linking investment to operational and financial results.
• Demonstrated ability to influence and align senior business leaders, including working directly with Operations and business heads across multiple regions and regulatory environments.
• Experience embedding process improvement, automation, data, or AI-enabled solutions into operations, including related control and change implications.
• Experience working effectively with technology and delivery organizations while maintaining clear role boundaries.
• Excellent executive communication skills and ability to frame complex trade-offs clearly and concisely.
• Outcome orientation focused on business results, benefits realization, and sustained operational and financial impact.
• Insurance and commercial judgment to understand how insurance and reinsurance operations create value and make commercially grounded trade-offs.
• Ability to build trust with senior Operations and business leaders, drive decisions, and align stakeholders across businesses, functions, and geographies without relying on direct authority.
• Ability to design and embed sustainable change across process, people, controls, and technology and drive adoption.
• End-to-end ownership of transformation outcomes, accountability for partner commitments, and early, constructive escalation.
• Understanding of how AI, automation, and data can improve operations and how to deliver and adopt them responsibly.
• Ability to provide concise, transparent reporting tailored to executive, business, and technical audiences.
• Able to work across time zones and travel internationally as required.

Responsibilities

• Partner with Operations leaders in North America, Global Markets, and Reinsurance to turn transformation strategy into an outcome-based roadmap with business objectives, priorities, and success measures.
• Support Operations leaders with business priorities and decisions, process ownership, operational performance, and leading teams through change.
• Integrate changes across businesses and functions so that process, people, controls, and technology form a coherent transformation.
• Prioritize and sequence work and investment based on operational and financial value, while balancing global standardization with business-specific regulatory, market, and operational needs.
• Build senior stakeholder alignment on priorities and trade-offs, and ensure decisions are documented and acted upon.
• Establish operational baselines and a benefits case covering productivity, capacity, cost, quality, and turnaround time.
• Agree benefit targets and ownership with business owners; maintain a benefits register linking initiatives to measurable results.
• Track and evidence benefits realization, intervene when value is at risk, and ensure benefits are reflected in business plans and budgets.
• Oversee transformation investment with Finance and direct spending toward high-value outcomes.
• Lead design and implementation of target operating model changes across processes, organization, roles, controls, and ways of working.
• Ensure AI and automation are embedded in work practices to improve operational performance.
• Partner with business owners and change management teams on change impact, readiness, communication, training, and adoption across regions.
• Measure adoption and sustainment and remove barriers to embedding new ways of working.
• Align technology, data, and AI delivery with transformation priorities and outcomes in partnership with the Value Stream and Technology delivery organization.
• Partner on solution design, build, testing, release, backlog, sprint and release management, engineering quality, delivery resources and vendors, and application and platform health.
• Articulate business outcomes, requirements, acceptance criteria, and value expectations, ensuring solutions have appropriate human oversight and controls.
• Inform build-versus-buy decisions by assessing business value, cost, time to value, scalability, and risk.
• Prioritize AI and automation opportunities, including submission intake, workflow orchestration, knowledge access, and decision support, based on business value and adoption readiness.
• Act as the business-facing point of accountability for transformation partners and partner with Procurement on vendor selection and performance against outcomes.
• Provide concise, outcome-focused reporting to the Strategic Delivery Lead – COO, sponsors, and senior leadership, centered on benefits, adoption, and decisions.
• Surface material risks, dependencies, and trade-offs early and escalate them to appropriate decision-makers.
• Partner with Risk, Compliance, Legal, and Internal Audit to maintain effective operational controls, including underwriting authority and jurisdictional regulatory requirements.

Benefits

• Competitive target incentive compensation based on overall corporate and individual performance.
• Medical plans for the employee and family.
• Health and wellness programs.
• Retirement plans.
• Tuition reimbursement.
• Paid vacation.
• Comprehensive and competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior