Delivery Executive, West Market Unit

SAP Careers • San Francisco, CA

2d • $218,500 - $371,400

About The Position

The Delivery Executive leads end-to-end delivery governance for strategic SAP accounts in the West Market Unit, driving solution adoption, AI-enabled transformation, and long-term customer value. The role is part of SAP’s Customer Engagement & Adoption team, a customer-facing delivery community working across services, sales, and customer success. It partners with customers and delivery ecosystems to lead complex, multi-stakeholder programmes and build lasting customer relationships.

Requirements

• Experience leading large-scale ERP implementations, overseeing 50+ resources and $20M+ in annual programme revenue.
• Ability to govern scope, cost, risk, and performance across complex delivery programmes.
• Proven track record driving SAP solution adoption, cloud transformation, and AI use cases through to production.
• Pre-sales experience of $10M+ in strategic consulting, with the ability to shape and close new services engagements.
• Bachelor's degree or equivalent experience required.
• Project Management Professional (PMP) certification required.
• Experience coordinating delivery ecosystems across customers, SAP, and System Integrator (SI) partners.
• Strategic thinking, business understanding, influencing skills, emotional intelligence, and confidence working through complex problems.
• Comfort using AI tools, including agentic AI, in day-to-day work, evaluating AI-generated outputs, and driving adoption of AI practices within teams.

Nice To Haves

• Master's degree preferred.
• System Integrator (SI) experience preferred.

Responsibilities

• Own programme governance across scope, cost, risk, performance, and escalations for strategic accounts.
• Drive SAP solution adoption, cloud transformation, and AI use cases from design through to production.
• Build trusted C-level relationships, lead executive steering committees, and serve as the senior escalation point.
• Track contract consumption and cloud transformation targets, and develop long-term customer transformation roadmaps.
• Partner with Sales to shape new services opportunities and expand SAP's footprint within accounts.
• Coordinate project managers, System Integrators, and ecosystem participants to ensure successful delivery.

Benefits

• SAP describes an inclusive culture, a focus on health and well-being, and flexible working models.
• Variable incentive opportunities and additional benefits may be provided, subject to applicable plans and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior