Delivery/Customer Support Representative

98Ventures•Ashland, VA

About The Position

UST is a national logistics solutions company headquartered in Greenville, South Carolina, supporting team members and clients across the country. The company works with retailers and supply chain providers to transform logistics through operations, technology-based systems, and creative management solutions. The Customer Support Representative handles duties related to scheduling and processing payment for deliveries and contributes to UST’s expectation that every team member execute excellence every time (E3). The role pays $20 per hour.

Requirements

High school diploma.
Detail-oriented.
Proficiency in Microsoft Office applications and Excel.
Ability to adapt to resolve urgent customer service demands.

Nice To Haves

Routing experience is preferred but not required.

Responsibilities

Answer the routing phone line, resolve issues, or escalate them to the appropriate supervisor.
Assist with customer support, inquiries, and escalation resolution.
Support drivers while they are en route and update supporting documentation.
Determine and add all store stops.
Export and email Route Summary Reports for assigned accounts on schedule.
Identify and label stops that are not basic deliveries.
Maintain accurate documentation and records of customer interactions.
Monitor and manage the assigned client inbox and accounts.
Perform related duties assigned by the manager to help achieve department and company goals.
Communicate with other departments and/or vendors to support processes including routing, claims, and compliance.
Use routing software to maximize daily driver routes.