Delivery/Customer Support Representative

98Ventures • Pflugerville, TX

7d

About The Position

The Customer Support Representative handles duties related to scheduling and processing payment for deliveries. The role supports UST’s growth and success and is expected to uphold the company’s E3 standard: Execute Excellence Every time. Responsibilities include customer and driver support, route coordination, documentation, and communication with internal departments and vendors.

Requirements

• Ability to adapt to resolve urgent customer service demands.
• High school diploma required.
• Detail-oriented.
• Proficiency in Microsoft Office applications and Excel.

Nice To Haves

• Routing experience preferred but not required.

Responsibilities

• Answer the routing phone line and resolve issues or escalate them to the appropriate supervisor.
• Assist with customer support, inquiries, and escalation resolution.
• Support drivers while they are en route and update supporting documentation.
• Determine and add all store stops.
• Export and email Route Summary Reports for assigned accounts on schedule.
• Identify and label stops that are not basic deliveries.
• Maintain accurate documentation and records of customer interactions.
• Monitor and manage the assigned client inbox and accounts.
• Perform related duties assigned by the manager to help achieve department and company goals.
• Communicate with other departments and vendors to support processes including routing, claims, and compliance.
• Use routing software to maximize daily driver routes.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED