Customer Support Representative
Culligan 294VA•Portsmouth, VA
•$16 - $18
About The Position
Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. A successful representative is detail-oriented and organized, with strong interpersonal and communication skills.
Requirements
- High school diploma or GED.
- At least two years of customer service experience.
- Strong time management and project management skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Excellent written and verbal communication skills.
Responsibilities
- Solve customer problems, process orders, and help manage customer accounts.
- Provide proactive sales support by developing close relationships with customers.
- Schedule service and delivery orders.
- Coordinate schedules with the service and operations team.
- Contact customers to schedule additional services or offer maintenance plans.
- Refer unresolved customer grievances to designated departments for further investigation.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match
- Vacation and paid time off
- Company-paid training
- Employee discounts on Culligan in-home products
- Eligibility for annual recognition and training meetings or events
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
