Customer Support Representative

Sumitomo Electric Interconnect Products•San Marcos, CA

1d•Onsite

About The Position

Sumitomo Electric Interconnect Products, Inc. is hiring a Customer Support Representative to support customers’ immediate questions, concerns, and scheduled orders, including unassigned accounts. The role provides support through direct and indirect contact with customers and Sales Service Representatives and reports to the Sales Operations Administrator. This is an on-site role in San Marcos, California, and the company is seeking local candidates; relocation is not offered. The representative handles customer inquiries and order processing, coordinates with internal departments to help ensure timely delivery, and supports related operational tasks and special projects. The role operates in a professional office and manufacturing environment and uses standard office equipment. The listed pay range is $29–$31 per hour, depending on experience.

Requirements

High school diploma or equivalent.
At least 2 years of customer service or sales experience in a distribution and/or manufacturing environment.
Basic knowledge of all SEIP product lines.
Sensitivity to customers’ viewpoints and concerns, with the ability to resolve situations efficiently.
Excellent interpersonal, written, and oral communication skills.
Experience with Microsoft Outlook, Excel, and Word.
Enterprise Resource Planning (ERP) and data-entry experience.

Nice To Haves

Bachelor’s degree from an accredited institution.
Work experience in the heat shrink tubing industry.
Multilingual ability.

Responsibilities

Send customers order acknowledgements with delivery information after entering sales orders.
Print pickers and file customer purchase orders, acknowledgements, and associated documents daily.
Coordinate with personnel from relevant departments to handle orders efficiently and meet delivery dates.
Assist with various duties, key accounts, and special projects as needed.
Respond to customer inquiries by phone and email.
Enter orders into JDE and confirm promise dates to customers.
Provide SEIP price and availability information as approved by a supervisor or manager.
Expedite customer orders at customers’ request.
Research and inform customers about returns and credits.
Provide customers, their customers, and other inquirers with samples and literature upon request.
Respond to customer complaints professionally and courteously.
Provide or refer technical assistance when needed.
Use customer portals to obtain order release data.
Send advance shipping notices as requested by customers.
Coordinate the creation and details of customer-specific special labeling requirements.
Maintain literature inventory and update the Spec Library.
Maintain customer contact information.
Perform other operational functions as needed, complete tasks accurately and thoroughly, demonstrate a positive customer-service attitude, and contribute to team efforts to ensure customers receive products on time and in excellent condition.