Customer Support Representative

Trico Corporation • Pewaukee, WI

7d • Onsite

About The Position

Trico is recruiting a Customer Service Representative to support domestic customers, including distributors, end users, and original equipment manufacturers (OEMs). The role provides a strong customer experience through accurate order processing, helpful product information, and timely follow-up, adapting communication to a wide variety of customers. This is a full-time position at Trico’s office in Pewaukee, Wisconsin, with hours Monday through Friday, 7:30 a.m. to 4:00 p.m.

Requirements

• At least 1 year of experience providing excellent customer or sales support in a manufacturing or industrial distribution environment.
• Strong attention to detail and organizational skills to manage orders, customer requests, and follow-up.
• Experience using Outlook for email and calendars.
• Comfort learning and using new computer software, such as ERP and CRM programs.
• Ability to speak confidently with customers and represent Trico.
• Ability to work under pressure and balance competing tasks in a changing environment.
• Self-motivation and adaptability, with the ability to work independently in a dynamic environment and deliver results without constant supervision.

Responsibilities

• Provide customer support by telephone and email, including price quoting, checking product availability, entering and confirming orders, and assisting with product selection.
• Contact customers to clarify requirements, obtain missing information, communicate order updates, and resolve order issues.
• Accurately enter and maintain customer orders in Trico’s ERP software.
• Resolve order and delivery issues by coordinating with customers and Trico’s production, shipping, accounting, and other internal teams.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed