Delicatessen Clerk

Hy-Vee, Inc.•Madison, WI

About The Position

The Delicatessen Clerk handles food safely and keeps the work area clean and neat. The role may operate department registers and receive payments and make change. The clerk provides courteous, friendly, and efficient service to customers and team members, supporting a positive company image. The position includes taking and reviewing customer orders, checking food freshness and availability, preparing and replenishing products, receiving and putting away merchandise, and following sanitation, hygiene, dress, company, and store guidelines. The clerk works with coworkers to support customer satisfaction and may wash dishes, order supplies, deliver orders, price products, and assist elsewhere in the store as needed.

Requirements

Must be at least 18 years old.
Must be able to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Must be able to perform arithmetic calculations involving fractions, decimals, and percentages.
Education and experience: less than high school or equivalent experience, and six months or less of similar or related work experience.
Must be able to perform medium physical work, exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Must have visual clarity at distances greater than 20 inches and less than 20 feet, with or without correction, as well as color vision, depth perception, and field of vision.
Must be able to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Employment is contingent upon successful completion of a pre-employment drug screen.

Responsibilities

Provide prompt, efficient, friendly, and helpful customer service with care, concern, and patience.
Greet customers, learn and use their names when possible, and assist with locating or reaching products, handling heavy items, and sharing customer suggestions or requests.
Answer the telephone when called upon and assist callers, including taking customer orders.
Take customer orders at the delicatessen counter and review orders for the day.
Work with coworkers to ensure customer satisfaction and a pleasant work environment.
Follow proper sanitation procedures and keep the work area clean and neat.
Review food freshness and appearance, ensure adequate food supply, and develop or follow a production list.
Anticipate daily product needs and prepare, finish, and replenish products as necessary.
Check in and put away products and, when applicable, review invoices.
Operate department registers and receive payments and make change where applicable.
Remove trash in a timely manner.
Follow department and company guidelines for personal hygiene and dress, as well as company policies and store guidelines.
Report to work as scheduled and on time.
Wash dishes, order products and supplies, deliver orders, and price products as necessary.
Assist in other store areas and perform other job-related duties and special projects as required.