Delicatessen Clerk

Hy-Vee•Winona, MN

12d

About The Position

The Delicatessen Clerk handles food safely, keeps the work area clean and neat, operates department registers and processes payments where applicable, and provides courteous, friendly, and efficient service to customers and team members. The role supports a positive company image and works with coworkers to maintain customer satisfaction and a pleasant work environment. The clerk takes customer orders, reviews daily orders and product freshness, ensures adequate food is ready, anticipates department needs, and prepares, finishes, and replenishes products. The position also checks in and puts away products, may review invoices, removes trash, and follows sanitation, hygiene, dress, company, and store guidelines. Additional duties may include washing dishes, ordering products and supplies, delivering orders, pricing products, assisting elsewhere in the store, and completing other assigned tasks and projects. The role reports to the District Store Director, Store Manager, specified Assistant Managers, Food Service Director, and Delicatessen Department Manager. It has no direct reports. The position has daily contact with customers and the general public and may interact with government or regulatory agencies during inspections. It is a fast-paced work environment with daily exposure to dust, noise, equipment movement hazards, and electrical shock, and occasional exposure to temperature extremes and cleaning chemicals or solvents. Night and weekend shifts are required. The anticipated starting wage is $16.00–$20.00 per hour, depending on experience. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Must understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Must be able to perform arithmetic calculations involving fractions, decimals, and percentages.
Education: less than high school, or equivalent experience.
Six months or less of similar or related work experience.
Must be able to perform medium work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Must have clarity of vision at distances greater than 20 inches and less than 20 feet, with or without correction, as well as color vision, depth perception, and field of vision.
Must be able to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Night and weekend shifts are required.
Successful completion of a pre-employment drug screen is a condition of employment.

Responsibilities

Provide prompt, efficient, friendly, and helpful customer service; treat customers with care and patience.
Greet customers, learn and use their names when possible, and help them find, reach, load, or unload products; pass along customer suggestions or requests.
Answer the telephone when called upon and assist callers, including taking customer orders.
Take customer orders at the delicatessen counter.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Review the day's orders and the freshness and appearance of food.
Follow sanitation procedures and keep the work area clean and neat.
Ensure an adequate food supply is ready, develop or follow a production list, and anticipate daily product needs.
Prepare, finish, and replenish products as needed.
Check in and put away products and, where applicable, review invoices.
Operate department registers and receive payments and make change where applicable.
Remove trash in a timely manner.
Follow department and company requirements for personal hygiene and dress, as well as company policies and store guidelines.
Report to work as scheduled and on time.
Wash dishes as necessary.
Order products and supplies as necessary.
Deliver orders as needed.
Price products for customers as necessary.
Assist in other store areas and perform other job-related duties and special projects as required.