Deli/Seafood- Assistant Manager

Roche Bros•Wellesley, MA

About The Position

The Deli/Seafood Assistant Manager assists the deli/seafood manager in planning, organizing, leading, coordinating, and optimizing department resources to provide varied, high-quality merchandise and appealing displays, maximize sales and profit, and maintain excellent customer service. The assistant manager learns all aspects of managing the department and is prepared to function as department manager in the manager’s absence. The role supports department operations, associate training and morale, merchandising, inventory and expense control, customer service, food safety, sanitation, and compliance with company policies and applicable laws. Work takes place indoors and may involve cold, wet, or humid conditions. The hiring range is $19.40–$25.20 per hour.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Successful deli/seafood operations experience, including merchandising, ordering, inventorying, and pricing.
Knowledge of the duties, procedures, policies, and operations of all positions in the deli/seafood department.
Ability to display initiative and work with limited supervision.
ServSafe certification.
Ability to read, write, speak, and understand English and follow instructions.
Ability to work a schedule based on the business needs of the store location.
Authorized to work in the United States.
Ability to meet the physical demands described, including lifting and carrying up to 50 pounds, pushing and pulling up to 250 pounds, standing and walking for extended periods, and performing other listed movements.

Responsibilities

Foster an open-door environment that supports associate morale and excellent customer service, and manage in a respectful, supportive, team-oriented manner.
Promote courteous, prompt, and efficient customer service and help build a strong deli/seafood team.
Ensure the department meets performance standards and merchandising goals in cooperation with store management, merchandisers, and buyers.
Communicate effectively and conduct or facilitate department meetings.
Ensure new department associates receive appropriate reviews and training on job descriptions, goals, and objectives; administer discipline fairly and consistently.
Assist the department manager with inventory, security, expense control, work schedules, breaks, and payroll budgeting.
Ensure compliance with company policies and procedures and applicable state and federal laws, including labor, dress code, and sanitation requirements.
Resolve customer complaints to the customer’s satisfaction; offer samples, answer product questions, help customers select products, and prepare requested special orders.
Order, receive, unload, store, price, date, rotate, stock, and prepare products for display and sale; use first-in, first-out rotation and control storage to limit shrink and damage.
Maintain accurate records and respond promptly to location mail, reports, and records.
Minimize department expenses without compromising conditions or customer service; use initiative and judgment to delegate, identify opportunities, and solve problems.
Monitor cooler and display temperatures, maintain product quality, and report refrigeration failures immediately.
Maintain safe, clean, orderly work and sales areas; follow food-handling, sanitation, safety, and productivity standards; clean department equipment, tools, walls, fans, and cooler drains.
Restock supplies efficiently, verify customer price checks, and ensure product labels, signs, and prices match merchandise.
Ensure associates follow the company dress code and notify management of theft, shoplifting, unauthorized markdowns, or property defacement.
Perform other duties assigned by management.