DELI/LEAD CLERK

The Kroger Co. • Menomonee Falls, WI

6d

About The Position

The Deli/Lead Clerk directs and supervises the functions, duties, and activities of the Deli department while supporting its day-to-day operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The clerk supports the Customer 1st strategy and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position includes customer-facing deli work, such as slicing meats and cheeses, recommending products, offering samples, communicating specials, and preparing fresh orders in appropriate portions. It also includes leading, training, and developing associates; supporting promotions and inventory; assisting with budget and financial reviews; and ensuring food safety, equipment maintenance, and safety procedures are followed.

Requirements

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• High school education or equivalent preferred.
• Management experience preferred.
• Retail experience.
• Deli experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish department performance goals and empower associates to meet or exceed targets.
• Train and develop associates and participate in the performance appraisal process.
• Follow local, state, and federal laws and company guidelines.
• Maintain knowledge of department products and answer customer questions or make suggestions.
• Slice deli meats and cheeses to customers’ requests using proper equipment.
• Offer product samples and inform customers of deli specials.
• Provide fresh, correctly portioned products ordered by customers to help prevent shrink.
• Recommend deli items to customers based on their wants and needs.
• Use deli equipment, including fryers, rotisseries, heat lamps, and ovens, according to company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Inform and educate department associates about current, upcoming, and special in-store promotions, especially those affecting the Deli.
• Stay current with present, future, seasonal, and special advertisements.
• Assist the Food Service Manager with preparing the store or department budget, reviewing profit and loss, and taking appropriate action on financial reports.
• Assist the Food Service Manager in planning, organizing, and supervising inventory.
• Train department associates on inventory, stocking, and Computer Assisted Ordering.
• Follow food safety regulations and guidelines.
• Ensure proper temperatures are maintained in cases and coolers and that temperature logs are maintained.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
• Notify management of customer or employee accidents.
• Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed