Deli/Lead Clerk

Kroger•Columbia Falls, MT

12d

About The Position

The Deli/Lead Clerk directs and supervises the Deli department’s functions, duties, and activities while supporting its day-to-day operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, meeting department sales and profit goals, and monitoring quality assurance standards. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety, and encourages associates to provide excellent service. The position supports department performance through associate communication, teamwork, goal setting, training, and development. It also assists the Food Service Manager with budgeting, financial reviews, and inventory planning. Customer-facing work includes answering product questions, preparing and recommending deli items, slicing meats and cheeses, offering samples, and informing customers about specials. The clerk prepares food according to instructions and temperature logs, operates deli equipment according to company guidelines, and follows food-safety, maintenance, and workplace-safety procedures. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Deli experience.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Train and develop associates, including on job performance, inventory and stocking, and Computer Assisted Ordering; participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, and make product suggestions.
Slice deli meats and cheeses to customer requests using proper deli equipment.
Offer product samples, inform customers of deli specials, and recommend items to meet their needs.
Provide customers with fresh, correctly portioned products they have ordered to prevent shrink.
Operate deli equipment, including the fryer, rotisserie, heat lamps, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Inform and educate associates about current, upcoming, and special in-store promotions, and stay current with present, future, seasonal, and special ads.
Assist the Food Service Manager with preparing the store or department budget, profit and loss reviews, and appropriate action on financial reports.
Assist the Food Service Manager in planning, organizing, and supervising the inventory process.
Follow food safety regulations and guidelines; ensure proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.