DELI/LEAD CLERK
About The Position
The Deli Lead Clerk directs and supervises the functions and activities of the Deli department, supports day-to-day operations, and helps achieve department sales and profit goals while maintaining quality assurance standards. The role focuses on creating an outstanding customer experience and maintaining a safe, clean environment that encourages customers to return. The clerk embraces the Customer 1st strategy, encourages associates to provide excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes serving customers by preparing and recommending deli products, operating department equipment, and following food safety and preparation requirements. The Deli Lead Clerk also supports associate communication, teamwork, training, performance goals, inventory, budgeting, promotions, and safety procedures. The position must be performed with or without reasonable accommodation.
Requirements
- Effective communication skills.
- Knowledge of basic math.
- Ability to handle stressful situations.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- High school education or equivalent preferred.
- Management experience preferred.
- Retail experience.
- Deli experience.
Responsibilities
- Promote trust and respect among associates.
- Communicate company, department, and job-specific information to associates.
- Collaborate with associates and promote teamwork to help achieve company and store goals.
- Establish department performance goals and empower associates to meet or exceed targets.
- Train and develop associates and participate in the performance appraisal process.
- Follow local, state, and federal laws and company guidelines.
- Maintain knowledge of products sold in the department and answer customer questions or make suggestions.
- Slice deli meats and cheeses to customer requests using proper equipment.
- Offer product samples and inform customers about deli specials.
- Provide fresh products in the requested quantities and portion sizes to prevent shrink.
- Recommend deli items to customers based on their needs.
- Use deli equipment, including the fryer, rotisserie, heat lamps, and ovens, according to company guidelines.
- Prepare foods according to temperature logs and cooking instructions.
- Inform and educate associates about current, upcoming, and special in-store promotions, and stay current on present, future, seasonal, and special ads.
- Assist the Food Service Manager with preparing the department budget, profit and loss reviews, and taking appropriate action on financial reports.
- Assist the Food Service Manager with planning, organizing, and supervising inventory.
- Train department associates on inventory, stocking, and Computer Assisted Ordering.
- Follow food safety regulations and guidelines; maintain proper temperatures in cases and coolers and maintain temperature logs.
- Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance needs and report items requiring repair to the appropriate department or store manager.
- Notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
