Deli/Lead Clerk

Kroger•White Lake, MI

About The Position

The Deli/Lead Clerk directs and supervises the Deli department’s functions, duties, and activities while supporting day-to-day operations. The role focuses on providing exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and meeting quality assurance standards. The clerk promotes the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by preparing and recommending deli products, answering questions, sharing specials and samples, and fulfilling orders with fresh products and accurate portions. It also supports department operations through associate communication, teamwork, goal-setting, training, inventory activities, food safety, equipment maintenance, and assistance with budgets and financial reviews.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Deli experience.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed them.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products and answer customer questions or make suggestions.
Slice deli meats and cheeses according to customer requests using proper equipment.
Offer product samples, inform customers of deli specials, recommend products, and fill orders with fresh products and correct portions.
Use deli equipment, including fryers, rotisseries, heat lamps, and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Inform and educate associates about current, upcoming, and special in-store promotions; stay current on present, future, seasonal, and special ads.
Assist the Food Service Manager with the department budget, profit and loss reviews, and appropriate actions based on financial reports.
Assist the Food Service Manager with planning, organizing, and supervising inventory; train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.