DELI/LEAD CLERK

The Kroger Co.•White Lake, WI

About The Position

The Deli Lead Clerk directs and supervises the functions, duties, and activities of the Deli department while supporting daily operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The clerk supports the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by preparing and recommending deli products, answering product questions, sharing specials and samples, and providing fresh products in requested portions. It also helps lead and develop associates, support department financial and inventory processes, and ensure compliance with food safety, equipment, and workplace safety requirements.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Deli experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, and make product suggestions.
Slice deli meats and cheeses to customer requests using proper equipment.
Offer product samples and inform customers about deli specials.
Provide fresh products in requested portions to help prevent shrink.
Recommend deli items to customers.
Use deli equipment, including the fryer, rotisserie, heat lamps, and ovens, according to company guidelines.
Prepare foods according to cooking instructions and food temperature logs.
Inform and educate associates about current, upcoming, and special in-store promotions, including those affecting the Deli.
Stay current with present, future, seasonal, and special advertisements.
Assist the Food Service Manager with department budgets, profit-and-loss reviews, and appropriate action on financial reports.
Assist the Food Service Manager with planning, organizing, and supervising inventory.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.