DELI/LEAD CLERK

The Kroger Co.•Waukesha, WI

About The Position

The Deli Lead Clerk directs and supervises the Deli department’s functions and activities while supporting day-to-day operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, achieving department sales and profit goals, and meeting quality assurance standards. The clerk supports the company’s Customer 1st strategy and demonstrates its values of respect, honesty, integrity, diversity, inclusion, and safety. The position includes serving customers, preparing and handling deli products and foods, supporting food safety and equipment maintenance, and assisting the Food Service Manager with budgeting, financial reviews, and inventory. The lead clerk also communicates with, trains, and develops associates and helps the team meet company and store goals.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent.
Management experience.
Retail experience.
Deli experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products and answer customer questions or make product suggestions.
Slice deli meats and cheeses to customers’ requests using proper deli equipment.
Offer product samples and inform customers of deli specials.
Provide fresh products customers have ordered and ensure correct portion sizes to prevent shrink.
Recommend deli items to customers.
Use deli equipment, including the fryer, rotisserie, heat lamps, and ovens, according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting the Deli.
Stay current with present, future, seasonal, and special advertisements.
Assist the Food Service Manager with preparing the store or department budget, profit and loss reviews, and appropriate action on financial reports.
Assist the Food Service Manager with planning, organizing, and supervising inventory.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.