DELI/LEAD CLERK

The Kroger Co.•Madison, WI

About The Position

The Deli Lead Clerk directs and supervises the functions, duties, and activities of the Deli department while supporting its day-to-day operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards. The position supports the company’s Customer 1st strategy and promotes its core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk serves customers by preparing and recommending deli products, providing samples and information about specials, and ensuring orders are fresh and correctly portioned. The role also helps lead, train, and develop associates; supports budgeting and inventory activities; and ensures food safety, equipment, and workplace safety requirements are followed.

Requirements

Effective communication skills.
Knowledge of basic math.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Retail experience.
Deli experience.

Responsibilities

Promote trust and respect among associates, communicate company and department information, and encourage teamwork toward company and store goals.
Set department performance goals and empower associates to meet or exceed targets.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Maintain knowledge of department products and answer customer questions or make product suggestions.
Slice deli meats and cheeses to customer requests using proper equipment.
Offer product samples, inform customers of deli specials, and recommend products.
Provide fresh ordered products in correct portion sizes to prevent shrink.
Use deli equipment, including the fryer, rotisserie, heat lamps, and ovens, according to company guidelines.
Prepare foods according to temperature logs and cooking instructions.
Inform associates about current, upcoming, and special in-store promotions and stay current on seasonal and special advertisements.
Assist the Food Service Manager with the department budget, profit and loss reviews, and appropriate follow-up on financial reports.
Assist the Food Service Manager in planning, organizing, and supervising inventory.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines, maintain proper temperatures in cases and coolers, and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.