DELI/DEPT LEADER

The Kroger Co.•Aurora District, CO

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience through exceptional service that satisfies customers’ needs and exceeds their expectations. The role leads Deli associates by interviewing, training, evaluating performance, rewarding, coaching, and providing feedback. The leader demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position coordinates department staffing and scheduling, communicates department and company information, and guides associates in delivering a simple, fresh, and inspired shopping experience. It also oversees department priorities, food safety and safety procedures, product knowledge, promotions, supply expenses, budgets, financial reports, and business planning. The leader works cooperatively in a fast-paced, sometimes stressful environment and supports customers and associates, including through direct interaction with minors, individuals with special needs, and older adults.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities, using time efficiently.
Identify and resolve problems in a timely manner by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Remain committed to the company’s customer and associate promise and support the Customer 1st team.
Delegate work assignments appropriate to associates’ responsibilities, provide clear direction, and monitor progress.
Be on time for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Adhere to food safety regulations and guidelines.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, and notifying store management.
Stay current on present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Manage Deli associate schedules to provide adequate department coverage for customer demand.
Provide actionable feedback to help teams and individuals grow.
Help associates understand how their work aligns with key store initiatives.
Communicate store and department priorities and goals clearly and consistently, and recognize progress toward those goals.
Maintain and explain product knowledge so associates and customers have the necessary resources.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit and loss reviews.
Take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodations.