DELI/DEPT LEADER

The Kroger Co. • College, AK

4d • Onsite

About The Position

The Deli Department Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and meeting or exceeding customer expectations. The role leads deli associates through interviewing, training, performance evaluation, coaching, feedback, and recognition, while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

The leader oversees department operations, including scheduling, work assignments, product knowledge, sales promotions, supply expenses, budgets, financial reports, and business planning. The role communicates department and store priorities, supports associates' growth and engagement, and ensures compliance with food safety and safety procedures. The position also provides support through direct interaction with minors, individuals with special needs, and older adults, and must be performed with or without reasonable accommodations.

Requirements

• Effective communication and customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Responsibilities

• Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
• Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
• Prioritize and plan work efficiently.
• Identify and resolve problems by gathering and analyzing information and developing alternate solutions.
• Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
• Ensure new associates are properly oriented to the department and understand the benefits of working there.
• Remain committed to the company's customer and associate promise and support the Customer 1st team.
• Delegate work assignments appropriate to associates' responsibilities, provide clear direction, and monitor progress.
• Be punctual for work and meetings and ensure responsibilities are covered when absent.
• Execute action plans and daily priorities, including performance goals and best practices.
• Follow food safety regulations and guidelines; reinforce safety programs, comply with safety procedures, identify unsafe conditions, and notify store management.
• Stay current on present, future, seasonal, and special advertisements.
• Promote corporate brands to customers and ensure associates are educated about them.
• Schedule Deli associates to provide adequate department coverage for customer demand.
• Provide actionable feedback, help teams and individuals grow, and help associates connect their work to key store initiatives.
• Communicate store and department priorities and goals consistently, and recognize progress toward them.
• Maintain and explain product knowledge so associates and customers have the resources they need.
• Create and execute sales promotions in partnership with store management.
• Monitor and control department supply expenses.
• Assist store management with department budgets and profit-and-loss reviews, and take appropriate action on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
• Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodations.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed