DELI/DEPT LEADER

The Kroger Co.•San Luis Obispo, CA

About The Position

The Deli Department Leader is responsible for creating an uplifting and friendly customer experience by providing exceptional service and meeting or exceeding customer expectations. The role leads and supports Deli associates through interviewing, training, performance evaluation, coaching, feedback, and recognition. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety while overseeing department operations and supporting store priorities.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work efficiently; identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are oriented to the department and understand the benefits of working there.
Support the company's customer and associate promise and the Customer 1st team.
Delegate work assignments appropriate to associates' responsibilities, provide clear direction, and monitor progress.
Be punctual for work and meetings, and ensure responsibilities are covered during absences.
Execute action plans and daily priorities, including performance goals and best practices.
Follow food safety regulations and guidelines; reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Stay current on present, future, seasonal, and special advertisements; promote corporate brands and educate associates about them.
Manage Deli associate scheduling to provide adequate coverage for customer demand.
Provide actionable feedback, help associates connect their work to store initiatives, communicate priorities and goals, and recognize progress.
Maintain and explain product knowledge so associates and customers have the resources they need.
Create and execute sales promotions with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews; take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodations.