Deli/Dept Leader

Kroger•Vail, ID

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience through exceptional service and meeting or exceeding customer expectations. The role leads Deli associates by interviewing, training, evaluating performance, coaching, providing feedback, and recognizing contributions. It also supports the company's customer and associate promises and demonstrates respect, honesty, integrity, diversity, inclusion, and safety. The leader plans and delegates work, communicates department and store priorities, ensures associates are oriented and informed, and manages scheduling to provide adequate coverage. The position oversees food and workplace safety, product knowledge, promotions, supply expenses, financial reports, budgeting, profit-and-loss reviews, and implementation of a department business plan. The leader must work cooperatively in a fast-paced, sometimes stressful environment and provide support through direct interaction with minors, individuals with special needs, and older adults.

Requirements

Effective communication and customer service skills.
Knowledge of basic mathematics.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for each customer.
Prioritize and plan work activities efficiently.
Identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company's customer and associate promises and the Customer 1st team.
Delegate assignments with clear direction, match work to associate responsibilities, and monitor progress.
Be on time for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Follow food safety regulations and guidelines.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Stay current with present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate department coverage for customer demand.
Provide actionable feedback to help teams and individuals grow and help associates connect their work to key store initiatives.
Communicate store and department priorities and goals consistently and recognize progress.
Maintain and explain product knowledge so associates and customers have necessary resources.
Create and execute sales promotions with store management.
Monitor and control department supply expenses.
Assist store management with department budgeting and profit-and-loss reviews and take appropriate action on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.