Deli/Dept Leader

Kroger•Grand Junction, AZ

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and meeting or exceeding customer needs. The role leads, trains, evaluates, coaches, and recognizes associates while fostering a valued, engaged, safe, and inclusive work environment. The leader coordinates daily department operations, staffing, food safety, sales activity, financial performance, and business planning, and supports the store’s customer and associate commitments.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

Create an uplifting and friendly customer experience through exceptional service.
Establish a work environment in which associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience.
Interview, train, orient, evaluate, coach, reward, and provide feedback to associates.
Plan and prioritize work activities, use time efficiently, and resolve problems by gathering and analyzing information and developing alternatives.
Communicate company, department, and job-specific information, including information from board meetings and huddles.
Support the company's customer and associate promise and the Customer 1st team.
Delegate assignments with clear direction, appropriate responsibility, and progress monitoring.
Maintain punctuality and ensure responsibilities are covered during absences.
Execute action plans, daily priorities, performance goals, and best practices.
Comply with food safety regulations and guidelines and reinforce safety programs, including identifying and reporting unsafe conditions.
Stay current on present, future, seasonal, and special advertisements.
Promote corporate brands and ensure associates are educated about them.
Schedule Deli associates to provide adequate coverage for customer demand.
Help associates understand how their work aligns with store initiatives and communicate priorities, goals, and progress.
Maintain and explain product knowledge so associates and customers have needed resources.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with the department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and recognize associates.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.