Deli/Dept Leader

Kroger•Seattle, WA

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and satisfying customer needs. The role leads and supports Deli associates through interviewing, training, orientation, performance evaluation, coaching, feedback, and recognition. The leader promotes the company’s values of respect, honesty, integrity, diversity, inclusion, and safety, and helps associates deliver a simple, fresh, and inspired shopping experience. The position plans and prioritizes department work, communicates store and department goals, delegates assignments, monitors progress, and carries out action plans. It also supports department operations and results through scheduling, product knowledge, sales promotions, expense and budget oversight, financial-report review, and development of a department business plan. The role requires compliance with food-safety and workplace-safety procedures, as well as the ability to work cooperatively in a fast-paced and sometimes stressful environment.

Requirements

Effective communication and customer-service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities, using time efficiently.
Identify and resolve problems by gathering and analyzing information and developing alternate solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company’s customer and associate promise and the Customer 1st team.
Delegate assignments suited to associates’ responsibilities, provide clear direction, and monitor progress.
Be punctual for work and meetings and ensure responsibilities are covered during absences.
Execute action plans and daily priorities, including performance goals and best practices.
Follow food-safety regulations and guidelines.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Stay current on present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate department coverage for customer demand.
Provide actionable feedback to support the growth of teams and individuals.
Help associates understand how their work aligns with key store initiatives.
Communicate store and department priorities and goals clearly and consistently, and recognize progress.
Maintain and explain product knowledge so associates and customers have the resources they need.
Create and execute sales promotions in partnership with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
Take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodations.