DELI/DEPT LEADER

The Kroger Co. • Issaquah, WA

3d • Onsite

About The Position

The Deli Department Leader is responsible for creating an uplifting, friendly customer experience by providing exceptional service and meeting or exceeding customer expectations. The role leads deli associates through interviewing, training, performance evaluation, coaching, feedback, and recognition, while demonstrating the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

The leader plans and oversees department work, staffing, scheduling, sales promotions, expenses, budgets, and business plans. They communicate company and department priorities, support associates' development and engagement, maintain product knowledge, and ensure adherence to food safety and safety procedures. The position also supports store management and the Customer 1st team, resolves problems, and serves customers and community members, including minors, people with special needs, and older adults.

Requirements

• Effective communication and customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Ability to lead other associates.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of the position with or without reasonable accommodations.

Responsibilities

• Create an uplifting and friendly customer experience through exceptional service.
• Establish a work environment where associates feel valued, appreciated, and engaged.
• Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
• Prioritize and plan work activities efficiently; execute action plans, daily priorities, performance goals, and best practices.
• Identify and resolve problems by gathering and analyzing information and developing alternative solutions.
• Communicate company, department, and job-specific information, priorities, and goals to associates, including information from board meetings and huddles.
• Orient new associates to the department and explain the benefits of working there.
• Support the Customer 1st team and uphold the company's customer and associate promise.
• Delegate work assignments with clear direction and monitor progress.
• Ensure responsibilities are covered when absent and be punctual for work and meetings.
• Follow food safety regulations and guidelines; reinforce safety programs, follow procedures, identify unsafe conditions, and notify store management.
• Stay current on present, future, seasonal, and special advertisements; promote corporate brands and educate associates about them.
• Manage Deli associate scheduling to provide adequate coverage for customer demand.
• Provide actionable feedback, coaching, performance reviews, and recognition to help associates and teams grow.
• Help associates understand how their work aligns with key store initiatives and recognize progress toward goals.
• Maintain and share product knowledge so associates and customers have the resources they need.
• Create and execute sales promotions in partnership with store management.
• Monitor and control department supply expenses.
• Assist store management with preparing the store or department budget and conducting profit-and-loss reviews; take appropriate action on financial reports.
• Develop and implement a department business plan to achieve desired results.
• Supervise and coach Deli associates in performing their duties.
• Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably, cooperatively, and without confrontation.
• Act honestly and with integrity regarding customer and business information; follow directions and seek assistance when needed to resolve issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodations.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through the Continuing Education program.
• Training programs and diverse career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed