DELI/DEPT LEADER

The Kroger Co.•Blacksburg, VA

About The Position

The Deli/Dept Leader is responsible for creating an uplifting, friendly customer experience through exceptional service that satisfies customer needs and exceeds expectations. The role leads Deli associates by interviewing, training, evaluating performance, rewarding, coaching, and supporting their development. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department operations, including associate scheduling and coverage, execution of priorities and action plans, food safety and safety compliance, product knowledge, promotions, supply expenses, budgets, financial reports, and business planning. The leader communicates department and store priorities, provides feedback and recognition, and works with store management to achieve desired results. The role may involve direct interaction with minors, individuals with special needs, and older adults, and must be performed with or without reasonable accommodations.

Requirements

Effective communication and customer service skills.
Knowledge of basic math.
Ability to handle stressful situations.
Ability to lead other associates.
Flexibility in work schedule.
Successful completion of basic and supervisory skills.

Responsibilities

Establish an uplifting work environment where associates feel valued, appreciated, and engaged.
Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
Prioritize and plan work activities and use time efficiently.
Identify and resolve problems by gathering and analyzing information and developing alternative solutions.
Communicate company, department, and job-specific information to associates, including information from board meetings and huddles.
Ensure new associates are properly oriented to the department and understand the benefits of working there.
Support the company’s customer and associate promise and the Customer 1st team.
Delegate assignments appropriate to associates’ responsibilities, provide clear direction, and monitor progress.
Be punctual for work and meetings and ensure responsibilities are covered when absent.
Execute action plans and daily priorities, including performance goals and best practices.
Adhere to food safety regulations and guidelines.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Stay current on present, future, seasonal, and special advertisements.
Promote corporate brands to customers and ensure associates are educated about them.
Schedule Deli associates to provide adequate coverage for customer demand.
Provide actionable feedback to help teams and individuals grow; connect associates’ work to key store initiatives; communicate priorities and goals; and recognize progress.
Maintain and explain product knowledge so associates and customers have necessary resources.
Create and execute sales promotions with store management.
Monitor and control department supply expenses.
Assist store management with preparing the store or department budget and conducting profit-and-loss reviews.
Take appropriate action based on financial reports.
Develop and implement a department business plan to achieve desired results.
Supervise and coach Deli associates, complete performance reviews, provide feedback, and reward associates.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodations.